Frequently Asked Questions
Welcome to the Montessorium Store! We offer exclusive gear with limitless potential.
Below you'll find answers to common questions about shopping with us. If the intel you need isn't listed, our team is ready to assist. Reach out to our customer service team via our contact form.
Shopping & Products
Montessorium Store is the official merchandise shop exclusively for the Montessorium community — students, parents, families, and staff. Every product in this store has been curated specifically for Montessorium and is not available anywhere else, including Alpha School Store.
Montessorium Store orders are fulfilled by Alpha School Store, ensuring the same reliable, high-quality fulfillment experience that the broader Alpha School community trusts. Your packing slip, shipping label, and return address will reflect Montessorium Store.
Yes. Every item in this store is Montessorium-exclusive. You will not find these products on Alpha School Store or any other shop.
We carry a mix of prefabricated items ready to ship and custom made-to-order items, including embroidered and personalized products. Product listings will indicate whether an item is custom or prefab.
Ordering & Account
Yes. A login is required to purchase from Montessorium Store. We ask that all customers create an account so we can better understand and serve the unique needs of our community. Creating an account is quick and free.
Click Log in or Create account in the top right corner of any page. You will need a valid email address to register.
Discount codes can be entered at checkout. If you are a Montessorium staff member or have received a promotional code, apply it in the discount field during checkout. Discount codes are shared directly with the audiences they are intended for and are not published on this page.
Shipping
Orders typically arrive within 5–7 business days from the date of fulfillment. Custom and made-to-order items may require additional production time before they ship. Any extended lead times will be noted on the product page.
Shipping costs are calculated based on the weight of your order and your shipping details. There is no minimum order amount required. You will see your exact shipping cost at checkout before completing your purchase.
Please contact us at info@alphaschool.store or use our contact form for questions about shipping outside the United States.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached.
No. Custom and made-to-order items, including embroidered products, are not eligible for return or exchange. Please review your customization details carefully before placing your order.
To start a return or exchange, contact us within 30 days of receiving your order by emailing info@alphaschool.store or submitting a request through our contact form. Please include your order number and the reason for your return or exchange.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for all returns.
Contact & Support
How do I get in touch?
There are two ways to reach us:
- Email: info@alphaschool.store
Contact form: montessorium.store/pages/contact
Messages submitted through our contact form are sent directly to our support team at info@alphaschool.store. We aim to respond within one business day.
I received the wrong item or my order arrived damaged. What should I do?
We're sorry to hear that. Please contact us immediately at info@alphaschool.store with your order number and a photo of the item. We will make it right.